Questions, answered.

Within the United States only, for now.

Every order is packed by hand in Colorado and leaves within 2–4 business days. During busy seasons and promotions it can take a few days longer.

Shipping is free on three pairs or more. Smaller orders ship for a flat $6.

A tracking link is emailed as soon as your order ships. Allow 24–48 hours for it to start updating. We ship with USPS, UPS or FedEx.

Weather and carrier delays happen, especially around the holidays. If your tracking hasn't moved in several days, email info@artificialarcana.com with your order number and we'll help you follow up with the carrier.

All sales are final, so please check your order before you check out. The full details are in our refund policy.

Email info@artificialarcana.com within 7 days of delivery with your order number and a photo, and we'll make it right.

It depends on the pair. Most hoops and drops are stainless steel, in silver or gold plating. We also make soft clay, acrylic and alloy styles, and some pieces carry cubic zirconia or natural stone. Every product page lists its exact materials under Details.

Our stainless steel pairs are waterproof: shower, swim and sleep in them. Look for “Waterproof stainless steel” on the product page. Clay, acrylic and alloy pairs should come off before water.

Stainless steel resists tarnish and holds its finish with everyday wear. Plating on any metal can soften over time with friction, so a little care goes a long way. See How do I clean my earrings? below.

Yes. Every pair comes with silicone backs for a secure, comfortable fit all day.

Every product page lists its materials, so you can choose what works for you. If you have a known metal sensitivity, email us before you order and we'll tell you everything we know about a specific pair.

Warm water, one drop of mild soap and a soft cloth. Rinse, then dry completely before you put them away. Skip polishing cloths, toothpaste and dips on plated pieces, since they remove the finish along with the dirt. Our guide on cleaning earrings without taking the finish with you covers each material.

Dry, and each pair on its own so pieces don't scratch one another. Put earrings on after perfume, lotion and hairspray, and take them off first.

All major credit cards, plus the express options shown at checkout, such as Shop Pay and PayPal. Shop Pay also lets you split eligible orders into interest-free installments. Your card is charged when you place your order.

Email us as soon as possible at info@artificialarcana.com. Once an order is packed, we may not be able to change it.

Colorado. Every order is packed by hand there.

A dollar from every order goes to charity: water, a nonprofit bringing clean drinking water to communities around the world. Waterproof jewelry, for a reason. See our impact.

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Our privacy policy explains exactly what we collect and how it's used. You can manage your choices on the Your Privacy Choices page.