Contact Us

We Respect Your Privacy!
We are committed to safeguarding your privacy and personal information. Rest assured, we do not sell, share, or disclose your user information to any third parties, ensuring your data remains secure and confidential.

Comments, Compliments, or Concerns?

Email us at: support@artificialarcana.com

Return Policy

All sales are final. Please review your order carefully before completing your purchase.

If you have received a damaged or incorrect item, please contact our customer support for assistance. Artificial Arcana is not responsible for any lost or stolen packages.

Stainless Steel Jewelry Care

1. Keep it Clean: Use a soft cloth or mild soap and water to clean your stainless steel jewelry. Avoid harsh chemicals that could dull the finish.
2. Avoid Scratches: While durable, stainless steel can still scratch. Store it in a soft pouch or jewelry box to prevent contact with hard surfaces.
3. Dry Thoroughly: After cleaning, dry completely with a soft towel to prevent water spots or tarnish.

Gold-Plated Jewelry Care

1. Limit Exposure: Avoid wearing gold-plated jewelry while swimming, showering, or exercising, as water, sweat, and chemicals can wear down the plating.
2. Gentle Cleaning: Clean with a soft, damp cloth and avoid abrasive cleaners or polishing cloths, which can strip the gold layer.
3. Proper Storage: Store gold-plated jewelry in a separate pouch or box to prevent scratches and prolong the gold’s shine.

Sterling Silver Jewelry Care

1. Prevent Tarnish: Sterling silver naturally tarnishes over time. Minimize exposure to air and humidity by storing it in an airtight container or anti-tarnish bag.
2. Regular Cleaning: Use a gentle silver polishing cloth to restore shine. Avoid chemical cleaners unless the piece is heavily tarnished.
3. Wear Often: Regular wear can prevent tarnish, as the natural oils in your skin help keep silver shiny.

Where do you ship?
At this time, Artificial Arcana only ships within the United States. We hope to expand our shipping options in the future!

How long does it take to process and ship my order?
Orders are processed within 2-3 business days. Once shipped, delivery times will vary based on your location and the shipping method selected at checkout.

What shipping carrier do you use?
We ship all orders via USPS. You will receive a tracking number once your order has been dispatched.

How long does shipping take?
Shipping times depend on your location and selected USPS service. Estimated delivery times are:

Standard Shipping: 3-7 business days

Can I track my order?
Yes! Once your order ships, you will receive a tracking link via email to monitor your package’s journey.

What if my package is lost or delayed?
If your package is delayed, please allow extra time as USPS occasionally experiences transit issues. If your tracking hasn’t updated in 10 business days, contact us at Info@ArtificialArcana.com, and we will do our best to assist you.

Payment Methods

We've made shopping easy with a variety of payment options:

1. PayPal: You can securely complete your purchase using your PayPal account, a trusted and convenient way to pay online.
2. Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Your card information is encrypted and processed securely.
3. Shop: Shop now and pay later with Shop. Split your purchase into easy, interest-free installments for a flexible payment solution.
4. Stripe: Our secure checkout process is powered by Stripe, ensuring your payment information is safe and protected.

Please be aware that your chosen payment method will be charged at the time of purchase. For any payment-related inquiries or assistance, feel free to contact our dedicated customer support team. We appreciate your trust in us for your shopping needs!